Returns & Refunds Policy – groundiesodessa.com

Returns Made Easy

At groundiesodessa.com, we want you to love your purchase. If you’re not completely satisfied, you may return eligible items within 30 days of delivery.

Return Eligibility

To qualify for a return:
✔ Items must be unworn, undamaged, and in original packaging
✔ Original tags must still be attached
✖ Customized/personalized items cannot be returned
✖ Items marked “Final Sale” are non-returnable

How to Initiate a Return

  1. Request a Return Authorization
  • Log in to your account at groundiesodessa.com
  • Navigate to “Order History” and select “Return Items”
  • You’ll receive a Return Merchandise Authorization (RMA) number
  1. Prepare Your Package
  • Include all original packaging and accessories
  • Securely pack items to prevent damage in transit
  1. Ship Your Return
  • Use the provided prepaid return label (US customers)
  • International customers: Select a trackable shipping method
  • Return shipping costs are the customer’s responsibility unless the return is due to our error

Refund Processing

  • Refunds are issued to the original payment method
  • Processing time: 5-7 business days after we receive your return
  • Sale items are refunded at the purchase price

Exchanges

For size exchanges:

  1. Return the original item using the standard return process
  2. Place a new order for your preferred size

Damaged or Defective Items

If you receive:

  • Wrong item
  • Defective product
  • Damaged goods

Contact us immediately through:

  • Your account dashboard at groundiesodessa.com
  • Our online Help Center

We’ll provide a free return label and process either:

  • Priority replacement shipping OR
  • Full refund including original shipping costs

Non-Returnable Items

The following cannot be returned:

  • Worn or washed items
  • Products without original tags
  • Gift cards
  • Final sale items

Holiday Return Policy

For purchases made between November 15 – December 31:

  • Extended return window until January 31
  • Standard return conditions apply

Policy Updates

We may update this policy periodically. The current version is always available at groundiesodessa.com/returns.

Need Assistance?
Visit our Help Center at groundiesodessa.com for:

  • Return status updates
  • Lost package assistance
  • Special case inquiries

Note: This policy applies only to purchases made directly through groundiesodessa.com.